Customer Testimonials
Great and easy experience. Wonderful and helpful people all around. Adam was a fantastic person to work with!
I couldn't have had a more pleasant and hassel free experience. Very nice people. Excellent!!
Said I had 2 oil leaks, my mechanic did not find any leaks &. I paid & I paid $160.00 for a diagnostic test!!’n
Don Vance is an excellent dealership. Service manager Jaycee and her staff always take outstanding care of my vehicle and treat me like a valued customer. This time the check engine light was troubleshot in a matter of minutes and the correct part was ordered. When I brought it back in for repair, they kept me updated on the status and the truck was ready when promised. From Jaycee, John, and the extremely talented service staff, my Ram has received excellent care from a new truck to now having over 298000 miles.
Scheduling the appointment was quick and easy. The technician who completed the work did an excellent job and completed the work sooner than expected. I am sorry, I do not remember his name.
Went in to look at a jeep I was interested in. Took a test drive, was basically what I was looking for, decided to buy it. John was on point throughout the process, made it easy and I was on my way quickly.
Really great experience Salesman and finance are very nice and take excellent care of you and got a free hat!
Madison & Robin were great to work with! Will be coming back when the husband is ready for a new truck.
Duell was professional, educated, prompt and understanding/caring. He got my jeep to be diagnosed and fixed quickly. The mechanic (cannot remember his name) spoke to me and helped ease my worries as well.
Every time I've had my Ram serviced I've had issues. The first time they rotated my tires they didn't put one of the simulator hubcaps on good and it fell off on the way home and they wouldn't replace it. They wanted $150. For another one. They never fill up the DEF which i was told when I bought it that they would fill it up any time it needed it. I've told them that my dash cover is coming off. I have the bumper to bumper that's still in warranty and they said I'... Read More DealerRater - Jan 29, 2026
Good customer service. I didn't really get the vehicle I wanted, but I got a fair deal I guess.
Good I don't know how to explain it but it was good Good to work with
It was for a software upgrade. They got me in quickly, gave me updates throughout the process until it was complete.
Excellent Everyone worked together quickly efficiently and in a timely manner. We were well pleased
The team did a great job checking me in and getting my oil changed. Service tech was Duell and was very personable and very knowledgeable. Thanks again.
Decided to stop in and "just look" and i can say that it was the best decision we could have made. From start to finish it was the best experience we have had. Our salesman Steve Nix listened to our needs and went out of his way to find what we needed. He didn't try to push us or sale us anything we wasn't interested in. He also treated us with respect and listened to every question we had and any concerns. From sales to finance was so smooth and fast it was unbelievable. Then after ... Read More DealerRater - Jan 22, 2026
It was a very pleasant experience from start to finish. Aaron, my salesman was very professional and everybody there was very polite. I would definitely recommend this dealership to everyone
I dropped off my tire and they had it fixed and ready for me to pick up after work. The unloaded and loaded the tire for me.
It was a very pleasant experience. Great customer service. My oil change and tire rotation were completed in a timely manner!!
Did not have the right mileage on the sticker on the window. It was 5000 miles for next service instead of 7500 fuel filter was not reset drove another hundred miles after service fuel filter come on the dash had to stop and reset it myself. I was told when we bought the service plan you guys would fill the def tank was not full. The guy at the service. desk said it's only allows one jug DEF
They are courteous and can help with the problem and take care of the problem in a timely manner. Nothing but great service.
Work was quickly done. Was kept updated on status of repairs. Happy with everything overall.
This dealership was so easy to work with. They made car buying an easy experience.
I was out of town and it was so easy to work with them Awesome
The service dept. had trouble getting a flat tire repaired on my Jeep. From what I was told, the technician couldn't get the patch to stick to the inside of the tire. It made my wait about twice as long as usual.
Quick and painless oil change Couldn't ask for any better service from duell That's all I have to say
First time buying vehicle by my selr...staff was very helpful. Excellent service and information. Great service.
Very approachable person listened to what I asked and delivered great sale rep Joey was excellent!!
Excellent, quick, efficient service. Conscientious regarding future service and or maintenance needs. Immediate appointments and timely service
Not very friendly when I arrived. When service was done, a different person helped me and was more friendly.
Professional and efficient The staff was courteous and I never have a problem scheduling an appointment.
Joey worked very well with us to choose what we wanted in a no pressure way. The lady that did our paperwork was very nice too. I don't remember her name.
Excellent service, sales and all the staff and I mentioned a few names above!!! All 10 stars
Fantastic They always take good care of me and my jeep I will continue to bring my jeep there
Usually very good. Just Didn't receive multi point inspection paperwork Everything else was just fine.
I live in Florida, and out of all the dealerships that I contact that day don Vance and from the help of Thomas was the only dealership that was able to approve me for what I have to give down, and the credit that I had. I am very pleased with the Work. They did, and everything they did for me. I will definitely be going back in the future to buy more vehicles from Don Vince.
Efficient, clean, helpful, accommodating Sorry I'm good with my response Won't do the survey in the future if this continues
It was fine. They reset the oil meter this time They were open on Saturday, and needed no appointment
good customer service. (not as slow as they used to be.) Appreciate their . promtness. this appt
He was very knowledgeable about the vehicle I bought. Answered all of our questions and was so friendly. Robin was also amazing at answering questions and she was so friendly
Easy to work with. Able to find a deal that will work for anyone. Friendly atmosphere
Got me in for service within 24 hrs, completed in a timely manner Will return
I had an appointment to get five tires replaced and an oil change performed. The wait time seemed a bit excessive at four hours. Other than that, things were fine.
Came in for a pop in state inspection,was able to work me in their busy day to get me inspected. Excellent service and quality employees. Definitely recommend them again.
Service is fair, they don’t go over multi-point checks. They couldn’t tell me what recalls I had available until I told them about some stuff I seen online in a forum and then they said I did have that update. Prices for an oil change is outrageous, $120 is crazy! I bought my truck brand new from there, 2025 ram 1500 big horn and wouldn’t give me a free oil change.. this is the very fist Dealer I’ve ever been to that didn’t offer a free 1st time oil change coupon.. xxxx, even Reliable offered me a free ... Read More DealerRater - Jan 1, 2026
They are very professional and got the work done and completed correctly and on time
Good people. Good service. Always pleasant to work with. The coffee is always on also.
They refused to diagnose my check engine light as I requested both before, and during, the visit. Required me to schedule a seperate appointment.
The best dealership to work with. Will buy here again for sure!! I loved my Don Vance Jeep buying experience.
Very friendly people. Fast service. Knowledgeable associates. They explain everything they are doing.Went above and beyond took care of a minor recall at the same time. Explained what the next oil change will entailed. Great communication.
Took truck in after 2 other mechanics verified heater core was leaking. Tech at don vance said it was not leaking . He said it was plugged. So the mopar lifetime warranty I bought when I purchased truck new from Don Vance refused to honor warranty. The service manager was very rude. I will never use their service department again! Go there at your own risk@
They were all very helpful and courteous. My vehicle was done in a timely manner
Nice clean dealership. Friendly staff. Great prices. Great service. Steve Nix was great to work with. No gimmicks and no hassle.
Excellent service and clean facilities. Great customer service. I would definitely recommend Don Vance Chrysler Dodge Jeep and Ram
It was an excellent experience. I was cared for like I was family. It was an excellent experience with good communication. I was cared for like I was family.
James was great! No pressure! We hate car shopping and James made it enjoyable and quick. He fixed all the issues and got us a great deal.
Prompt, courteous, attention to detail, staff listen and document concerns. On different occasions staff have gone above and beyond to educate me about repairs needed and maintenance schedules.
Enjoy talking with her and she took the time to explain the jeep controls to me after paperwork was done
Customer waiting area is really nice. Drinks and snacks are great. Needed an oil change and tire rotation. In and out quickly
This was our first experience buying a vehicle from a dealership. Aaron and everybody we worked with went above and beyond to make us feel comfortable and satisfied with our purchase.
Very nice and professional I would recommend them to everyone Very clean facility's completed all work in a timely manner
Steve awesome salesman and Allen Sloan so nice such an asset to Fon Vance! Love my car! Only got 1 key fob though so gonna have to buy 2nd one as I’m 85 and might misplace it! lol
Worst ever. When I chose to use my financing the finance guy just left without saying a word. Even though I've shown my trust with this being my 4th purchase I couldn't have vehicle until loan funded. My bank funded on a tues at 11am and finance dept was very rude any time I asked questions. Dealer finally said they received funds at 5pm on Friday. I agreed to pick up on sat morning. Then my check back to me wasn't ready since a manager wasn't on duty. I had to met him on Monday to ... Read More DealerRater - Dec 15, 2025
They never do what I request. Almost every time I come away feeling as if I don’t matter even though the car AND the extended warranty were purchased from you. I am in the market for two new cars after the first of the year and I will not be purchasing them from you.
They was great and easy to work with They answered all my questions and me changing my mind bunch of times on which truck I wanted to buy
Always a good experience with service dept and with sales when I purchase a vehicle.
Good place to look for a car! With a big selection of new and used cars, you’re bound to find something you like!
I love the small town feel of the place. Folks are always nice there. They get the job done with no drama.
Amazing, salesperson was awesome, financing was over the top .they all were very accommodating best experience I have had at the car dealership
Great customer service. Always attention to detail. And full explanation of service. Ensure the best experience.
The Service is very good; Everyone is very great and friendly. The waiting room is great the restroom is clean .All the employees have smiles. The dealership is easy to get to. My salesman when I bought my Jeep Steve Nix was great and very helpful. My JEEP IS GREAT AND IT HAS GREAT UP AND GO . I am very glad. I bought a Jeep. now. I see many keeps around the Springfield, Mo. many Jeeps keep making Jeeps. I also am glad that our troops had jeeps to fight the enemies. Carlon
Easy to schedule, good communication, time frame was good The oil change and tire rotation schedule on short notice was extremely helpful.
Scheduled the first appointment, then had to reschedule. Was able to schedule the very next day.
Helpful, friendly, and not pushing for a sale. Answered all questions we had, and was more than willing assist us when we needed help.
Staff were courteous & gave updates about repair progress; my only complaint is that they somehow missed the burnt-out brake light; I had to buy a new bulb & find someone in town to assist, as I didn’t want to go all that way back again (I live half an hour away).
It was warranty work, they got me in quick, gave me a loaner and resolved my issue. Very little inconvenience.
The man we worked with was kind and respectful. But when we visited with the manager he was very cocky, primarily tried to talked to my husband while ignoring me, would dance around our questions with out giving an answer, and rarely let us get a word in while he gave his 'speech'. It felt like he did not want to have a conversation, only wanted to lecture us.
Very thoughtful on helping to get our vehicle to service..definitely would buy here again!
I was pleased with the experience of buying my Ram truck. Summer was a great sales person with knowledge of the truck I was purchasing. I would recommend Don Vance Chrysler Dodge Jeep Ram for your vehicle.
I purchased a Used Car from Them in 2022 and I’ve always used them for the service and I think they Do a Great Job and go over the whole Vehicle for any Needs!
Everyone was welcoming—from service, parts, and sales! We always have a good experience at the Don Vance dealership!
Wonderful! Best customer service!! Quick and efficient, conscientious. Highly recommend this dealership to all my friends
They offered a $1774 dealer discount but refused to honor it. The salesman Steve is a nice man. He sold us our 24 Dodge Durango last year. We traded it in for the 26 Dodge Durango. Unfortunately, after the dishonorable management I will no longer be doing business with Don Vance.
Easy to make appointment. Service was quick with a very nice waiting area. Have been using this dealer for several years.
Friendly knowledgeable and prepared to make a deal you can live with and treat you fairly
I experienced both the Ford and Chrysler dealership and both were very congenial and helpful in my purchase and the guys in the service department took care of my needs. Thanks
Caring and understanding of what needed to be done and my time. They worked hard to get everything done for me
Don Vance CDJR always takes care of my vehicle's. Love Don Vance CDJR they are the best!
Best experience I had purchasing a vehicle in a long time. Great customer service experience
Loved my entire experience! All of the communication was great! Thomas was very responsive. Sent pictures, since the car I was interested was a new trade in, there was only one picture online. When I arrived to test drive I was greeted by every employee that was around! Financing was what I was dreading and the level of service I received was exceeded all expectations!!
Well, my van was in the shop for transmission service, changing the filter and fluid. While they had it jacked up, they decided to inspect, to see if it needed anything else and it only has 68,000 miles on it. They also inspected cabin filter IN the van to see if it needed changed. And I guess they said I have things that should be repaired at a cost of around $1,200.00 more dollars. Not happy with this. I changed the cabin filter about 4 months ago, caught ya!!!
Very friendly people especially Mr. Chambers. Thank you for making car buying easier and fun.
Good and understanding James was very relatable. He was very understanding and friendly. He was professional.
Joey C. was AMAZINGGGG sales guy, I highly recommend him to ALL my people & friends!!
The last two times I brought my car in for tire work they have damaged my rims. First time they broke the valve stem and tried to cover it up and the second they had to force a socket on a damaged lug nut and then after they fixed the flat they put the same lug nut on the car and it scratched up the hole in the rim. Due to this I took the rim off and brought in the flat and would only let them repair the flat and I put the tire back on myself.
The service department is why we do our car business there. Jacee, Duwell and the technicians are the best.
No It was a great experience and would go back They were great sales men
I needed a rock chip fixed They told me where to meet the gentleman to have it fixed
You have always came through for me, and such excellent work. Thank you so much!
They presented a few good options for me to consider when I was deciding what tires to put on my car. I made a choice and they made the rest of the transaction simple and seamless. I am very happy with what I bought, what I paid for them, and the level of service they provided me.